Sound Advice Vol II
Another pearly email from one of the field’s fathers, another pic that has absolutely nothing to do with it
FYI, if a patient calls the state, complaining that she did not get enough pain medication from the ED, the state will investigate us, and they did so today. We are OK but very bothersome to all involved. No real doctor issues involved.
Many psych and drug seeking patients are very savvy about how to complain, and also many real patients think that their pain is not addressed properly (one of our biggest dissatisfactions in survey). Bottom line: actively address pain, don’t fight over a few percocet or a shot of morphine.
This particular pts became agitated and had to be escorted out of the ED. The state said we “threw her out”. If only (I can dream) the doc filled out our absolutely wonderful and doctor saving AMA form, with “Patient refused to sign”, we clearly did not throw her out, she left against advice and we wanted her to stay. Such attention to detail will save you behind some day.