Comments still trickle in from time to time over this post about staff calling in and the way it impacts the flow of the hospital. Being back in the ICU again, has allowed me to see more ways in which the whole hospital system fails to function in a smooth and slick fashion. Obviously there is no easy fix. However, in thinking about the whole thing and ways to improve health care, I think the whole mentality surrounding hospital improvement is just wrong. There is WAY too much emphasis on patient satisfaction and pretty much zero emphasis on staff satisfaction. I would be willing to bet, that if you built a hospital from the ground up, that catered to making the employee’s happy in as many ways as possible and put patient satisfaction on the back burner, you would actually see patient satisfaction sky rocket. Just the benefit of increased staff retention alone would improve patient safety and hospital efficiency in countless ways. Happy employees make for happy customers, just sayin’.